Frequently Asked Questions

16 Gauge steel, which offers plenty of strength and durability and keeps the overall weight down for wall hanging.  Some of our larger racks and holders are manufactured from thicker 11 Gauge steel for more strength.  This is noted in their description.

Our pieces are designed for both indoor and outdoor display.

Our pieces come with pre-drilled holes for hanging.  We recommend using appropriate wall anchors based on your wall type and the weight of the piece. 

Yes! We offer custom design services for many of our products. Please contact us with your specifications, and we'll provide a quote and timeline for your custom piece.

For indoor pieces, simply dust occasionally with a soft cloth. Outdoor pieces may need periodic cleaning with mild soap and water. Avoid harsh chemicals or abrasive materials that could damage the finish.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods through Shopify Payments.

Once your order ships, you'll receive a confirmation email with a tracking number. Click the tracking link in the email or enter the number on the carrier's website to monitor your shipment's progress in real-time.

Please contact us immediately if you need to modify or cancel your order. If it hasn't been processed yet, we'll do our best to accommodate your request.

Shipping Details

• Processing Time: Orders are typically processed within 1-3 business days                                                                       :Custom orders may take up to 10 days 
• Delivery Time: Standard shipping typically takes 5-7 business days after processing
• Tracking: You will receive a tracking number via email once your order ships

Order Processing

Orders are processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Carrier

We ship via USPS, UPS, or FedEx depending on your location and the size of your order.

Standard shipping typically takes 5-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

Yes, we ship to select international destinations. Please contact us prior to ordering.  Shipping costs and delivery times vary by location and will need to be calculated.

At this time, we only offer free shipping within the United States. Please contact us for international shipping rate information.

We take great care in packaging our metal art pieces. If your item arrives damaged, please contact us within 48 hours with photos, and we'll arrange a replacement or refund.

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Custom or personalized items may not be eligible for return.

Contact us to start the return process. We'll provide you with a return authorization and instructions for sending the item back.

Return shipping costs depend on the reason for the return. If the item is defective or we made an error, we'll cover the cost. For other returns, the customer is responsible for return shipping.